Contact Us
Whatever your needs, we're here for you. Our Client Care Center can be reached by email, phone, fax or traditional mail.
We want to respond to your questions and concerns as quickly as possible. For your convenience, we've developed a list of the most frequently
asked questions in our FAQs section. Questions about your vehicle can be directed to your dealer or Mercedes-Benz USA via their web site at is pleased to offer our Registered Account Holders an added level of convenience and security.

Customer Service
Monday - Friday: 9 a.m. - 9 p.m. Eastern
Saturday: 9 a.m. - 6 p.m. Eastern
Phone: 800.654.6222

Lease Maturity Department
Monday - Friday: 9 a.m. - 8 p.m. Eastern
Phone: 800.873.5471

Fraud Department

Automated Account Information
and Payoff Quote Line

24 Hours

Past Due Payments
Monday - Thursday: 8 a.m. - 10 p.m. Eastern
Friday: 8 a.m. - 7 p.m. Eastern
Saturday: 8 a.m. - 5 p.m. Eastern
Phone: 800.984.4455
Fax: 877.887.8608

Live chat is available for registered account holders only. Click here to register.

Registered users click here to access live chat.

Mercedes-Benz Financial Services
P.O. Box 685
Roanoke, TX 76262

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