FAQ FCL First Class Finish
What is the First Class Finish?
What choices will I have at the end of my lease?
How can I determine my payoff amount?
Where should I send my payoff amount?
How do I know what I will need to repair?
Who do I contact with Lease-End questions?
I received an invoice from Mercedes-Benz Financial Services for a parking ticket I have already paid. How can I remove the parking ticket charges from my account?
Why did the fee from my parking ticket include a $25.00 fee from Mercedes-Benz Financial Services?
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What is the First Class Finish?
It is our lease-end process that is specifically designed to be as simple and straightforward as possible. The First Class Finish lets you cruise effortlessly through the lease-end process.
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What choices will I have at the end of my lease?
1. Return your vehicle
2. Extend your lease
3. Pay off your vehicle
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How can I determine my payoff amount?
We have three options for obtaining this information. You may access your account information through MBFS.com and the My MBFS app.
You may also reach out to our Client Care Center.
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Where should I send my payoff amount?
For the fastest processing, please send a cashier's check or wire to:
MBFS Standard Mailing Address:
Mercedes-Benz Financial Services
P.O. Box 5209
Carol Stream, IL 60197
MBFS Overnight Address:
Mercedes-Benz Financial Service USA LLC.
Box 5209
8430 West Bryn Mawr Ave., 3rd FL
Chicago, IL 60631
Wire Instructions:
ABA Number: 021000089
DDA Number: 31056939
Status: Active/Valid Account
SWIFT Code: CITIUS33 (used for chips as well)

For lease customers, please log onto MBFS.com to print and complete an odometer statement to send with your payoff.
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How do I know what I will need to repair?
Before you return your vehicle, take a few minutes to do your own Three-Point Inspection using the criteria in your lease-end guide (sent to you 90 days before your maturity date). You may also contact your Mercedes-Benz dealer to schedule an optional Vehicle Condition Review to prepare for your lease-end inspection.
Interior and Exterior
- Is your vehicle free of interior and exterior damage?
- Does it pass The Credit Card Test?
- Is your car free of holes to the sheet metal and frame?
Tires and Wheels
- Are all of your tires the same size?
- Is your spare tire and rim in the trunk?
- Are all of your tires free of sidewall plugs, cuts or exposed cords?
- Are all your wheels matching and in good condition (not cracked or broken)?
Glasses and Lenses
- Are windows, the windshield and all other glass, lenses or plastic shields free of stars, cracks, holes and plugs?
Mechanical and Electrical
- Has all Maintenance Service specified by the manufacturer been performed, and is the most recent documented by:
- A stamped service book?
- A copy of the repair order?
Missing and Broken Parts
- Are all factory-installed parts present on your vehicle and not broken?
Aftermarket Alterations
- If you made any Aftermarket modifications, were they Mercedes-Benz authorized or installed by an authorized Mercedes-Benz Dealer?
Mileage
- Is your mileage within the mileage allowance provided for in your lease agreement?
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Who do I contact with Lease-End questions?
Contact your Mercedes-Benz dealer, or call the Mercedes-Benz Financial Services Remarketing Department at *(800) 873-5471* Monday through Friday between 8:00 am and 7:00 pm CST.
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I received an invoice from Mercedes-Benz Financial Services for a parking ticket I have already paid. How can I remove the parking ticket charges from my account?
The Municipality sent the parking ticket to us for payment which may have included penalties. If you have paid the violation, please send us a copy of your payment receipt (front and back), along with the citation number. You can fax this information to us at 877-281-2087. Attn: Parking Tickets. If you prefer, you can mail the documentation to us at P.O. Box 685, Roanoke, TX 76262 Attn: General Account Services/Customer Service. Mercedes-Benz Financial Services will review the citation and the date that the payment/or payments were received by the Municipality. If the initial payment was received in full at the Municipality by the customer, Mercedes-Benz Financial Services will request a refund from the Municipality. If the Mercedes-Benz Financial Services payment was received at the Municipality first, you will need to contact the Municipality for a refund.
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Why did the fee from my parking ticket include a $25.00 fee from Mercedes-Benz Financial Services?
The fee is assessed to each parking ticket to cover the administrative costs associated with handling the violation.
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